Careers

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Confidio is a technology-enabled pharmacy benefits consulting firm. We optimize the value of pharmacy benefits through transparency, accountability and advanced data analytics paired with deep insider expertise. Our company’s culture is centered on building a trusting relationship with our customers and consistently delivering impeccable, results-driven service. Our team works hard – and smart – in a collaborative, supportive environment.

Because of our success in serving clients, we are rapidly growing. Some of our positions are located in-house at our corporate headquarters in suburban Baltimore, Maryland, while others function from satellite locations throughout the U.S. In every instance, our team is interconnected in ways that support individual success and team achievement. We hold all-hands meetings, educational workshops, social time and team-building activities on a regularly scheduled basis throughout the year.

In addition to providing an employee compensation package that includes market-leading salary, benefits, financial incentives and career advancement opportunities, Confidio offers paid time off for personal leave, sick leave, federal and religious holidays, employee birthdays and Confidio founding day. Confidio is also very committed to corporate responsibility and community engagement, so we provide every employee the opportunity to perform individual and team service work, with pay, for community-based non-profit organizations.

Currently, we have the following openings:

DESCRIPTION

The Account Executive is responsible for building and maintaining relationships with clients and benefit advisors while overseeing and managing the long-term strategy for our clients.  The Account Executive is required to have an in-depth understanding of operational and strategic pharmacy management.


RESPONSIBILITIES

  • Create project plans for assigned new and existing clients
  • Monitor progress to deadlines, implementation and successful execution of new clients
  • Ensure appropriate and effective communication among team members, the client and their advisors, and the PBM
  • Provide support to resolve benefit escalated questions and service issues
  • Assist with the preparation and presentation of deliverables and outcomes
  • Support the pharmacy practice on internal marketing or intellectual capital initiatives
  • Assist in performing pharmacy audits and the development and presentation of contract compliance reports
  • Provide consulting to clients and benefit advisors
  • Maintain a solid understanding of the PBM market
  • Special Projects as assigned
  • Manage quarterly client reviews, as well as benefit plan year and stop-loss renewals
  • Oversee contracting process for new and renewing clients
  • Establish and lead internal meetings to ensure collaboration and attention to detail to meet expected timelines and quality standards
  • Lead client centric team meetings to review the PBM’s operational performance against client’s expectations and needs
  • Review performance metrics to clients on a regular basis to show specific performance measures in comparison with benchmarks
  • Maintain clinical documentation and administrative paperwork according to account expectation and program standards
  • Retrieve, analyze, and communicate data relative to the pharmacy benefit


REQUIREMENTS

  • 2-5 years of professional work experience in Pharmacy Benefit Management (PBM)
  • Bachelor’s degree is required
  • Excellent computer skills are essential
  • Experience working within or managing complex benefits and implementations
  • Well-organized and responsible with strong attention to detail
  • Expert interpersonal, communication and collaboration skills
  • Ability to work independently, prioritize assignments and think critically
  • Highly competent problem solver
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DESCRIPTION

The Data Analyst is responsible for supporting internal and external clients through planned strategic and ad hoc analyses of pharmacy claims data. This position will utilize analytic tools to provide insight that allows the company and our clients to make better informed decisions in various areas such as pharmacy benefit plan performance, claims forecasting, pricing savings analyses, member disruption, key initiatives and auditing. The position will work with various individuals within the organization including sales, account management and consultants in developing and executing analytic deliverables.


RESPONSIBILITIES

  • Analyze detailed claims data from internal claims processing system and external sources in various formats
  • Complete financial analysis for Request for Proposals (RFPs) including savings, formulary disruption and network disruption analyses
  • Develop and execute financial models based on client specific requests
  • Develop analytical methods to optimize contract profitability
  • Utilize SAS code to review, analyze, reprice and validate prescription claims data
  • Maintain and improve upon an aggregated template model for presentation
  • Conduct regular output peer reviews and periodic SAS code assessments
  • Articulate analysis results, assumptions and logic to internal and external stakeholders
  • Support short and long term operational/strategic business activities through analysis
  • Perform additional duties and projects as assigned


REQUIREMENTS

  • Expert verbal and written communication skills; ability to clearly convey results, methodology, assumptions etc.
  • Ability and desire to follow guidance and instruction
  • Ability to recognize and apply precedence to future situations
  • Experience working in advanced financial spreadsheets
  • Moderate to expert knowledge and use of PC based software programs within Microsoft Office, most importantly Microsoft Excel (complex formulas, pivot tables, V & H lookups; Macros is a plus)
  • Ability and desire to learn SAS code function and manipulation
  • Ability to critically think, problem solve, multitask and research conflicting reporting
  • 2+ years’ experience in Employee Benefits, Pharmacy Benefit Management and/or data analytics
  • Bachelor’s degree preferred in finance, accounting, economics, actuarial sciences or related field
  • Strong financial, analytical and problem-solving skills
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DESCRIPTION

The Data Analytics Consultant is a remote, work from home position and is responsible for oversight of sales’ prospect analytical initiatives, secure file transmission monitoring/maintenance and supporting internal and external clients through planned strategic and ad hoc analyses of pharmacy claims data. This position provides mentorship and training to the reporting Data Analyst position(s), monitors and verifies client data, serves as data liaison to PBM partners and utilizes analytic tools for the purpose of pharmacy benefit plan performance, contract performance validation, Request for Proposal (RFPs) forecast analysis, key initiatives and auditing.  This position works with various individuals within the organization including the executive team, data architecture, sales, principal advisors and account management team members in developing and executing analytic deliverables.


RESPONSIBILITIES

  • Train and mentor reporting roles in the area of sales prospect pharmacy claims reprice and savings analysis generation
  • Maintain and improve reporting tools relative to industry evolution
  • Conduct peer reviews and SAS code assessments, maintenance and improvements
  • Serve as point of contact for PBM partners during new client data transmission implementation and/or inquiry
  • Monitor and maintain recurring client data feeds via an SFTP; identify and resolve missing data, data anomalies or errors; partner with PBM or third-party data shepherds to resolve
  • Analyze detailed claims data from internal claims processing system and external sources; maintain familiarity of various layout formats
  • Develop analytical methods to optimize contract profitability
  • Commit to ensure compliance of contract terms by utilizing SQL and SAS to validate client’s plan performance
  • Advocate to PBM on behalf of client in situations of potential contract breach and/or plan under performance by PBM
  • Complete forecast analyses via RFPs to include financial discovery, comparative analysis and formulary/network disruption impact
  • Articulate analytic results, assumptions and logic to internal and external stakeholders
  • Support short and long term operational/strategic business activities through analysis as needed


REQUIREMENTS

  • 5+ years’ experience in an Employee Benefits and/or Pharmacy Benefit Management analytical role/environment
  • Bachelor’s degree preferred in finance, accounting, economics, actuarial sciences or related field
  • Extensive knowledge and use of PC based software programs to include but not limited to: SAS or SAS clone (such as WPS), Microsoft Excel (complex formulas, pivot tables, V & H lookups; Macro knowledge is a plus), SQL Server Management Studio, UltraEdit, etc.
  • Moderate to expert skill level in the function and manipulation of SQL and SAS languages
  • Experience and comfortability working in advanced financial spreadsheets
  • Strong financial, analytical and problem-solving skills
  • Ability and desire to research and resolve data anomalies and financial conflicts
  • Ability to think critically; recognize and apply (and/or adjust) precedence to future situations
  • Expert verbal and written communication skills; ability to clearly convey results, methodology, assumptions etc.
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DESCRIPTION

The Events and Marketing Manager is responsible for executing and organizing all company related marketing events including team meetings, trade shows, symposiums and client events.  This person facilitates all aspects of planning, including site selection, vendor negotiation, registration, pre- and post-event communications, and budget management. The person in this position will need to have an overall understanding of each event’s focus and strategic goal, as well as the ability to navigate the business functions of event management, such as coordinating with HR/purchasing and financial tracking. The Events and Marketing Manager is a highly detail oriented and collaborative project manager who is comfortable taking the lead as well as providing behind-the-scenes guidance to managers and attendees.

The Events and Marketing Manager will act as the project manager for all marketing related items and will coordinate event logistics, support events onsite, track inventory, and budget management.  Your success will be measured via the outcomes of the event performance; event quality, cost efficiencies, and collaboration with key stakeholders through-out.


RESPONSIBILITIES

  • Collaborate with key stakeholders to ensure optimal execution of events across all functional areas including symposiums, trade shows, team meetings, client/prospect webinars, etc.
  • Oversee, track and report on event expenditures
  • Negotiate and book event space and sleeping rooms including food and beverage, audiovisual equipment, manage event contracts
  • Review contracts and assigned program space
  • Perform other duties and responsibilities that management may deem necessary from time to time
  • Track ROI for each event and make recommendations to management based on outcomes


MEDIA & PUBLIC RELATIONS

  • Assist sales team with marketing materials, sales presentations and all materials needed for sales calls or events
  • Develop and maintain client list and leads list in order to execute scheduled marketing campaigns via newsletters, email blasts, and advertising
  • Perform market research to monitor competitors
  • Monitor marketing industry news and submit reports on emerging trends
  • Manage social media outlets including but not limited to LinkedIn, Twitter, Facebook & any other relevant social media outlet


OTHER

  • Keep abreast of all trends in the industry and update staff as needed
  • Assist in management of marketing vendors including, but not limited to:
    • Graphic, website, social media, printers, meeting locations, etc.
  • Understand and articulate the company’s value propositions and communicate through presentations, print and social media
  • Provide updates to manager on a weekly basis of progress of on-going marketing initiatives
  • Perform other related duties as assigned


REQUIREMENTS

  • Bachelor’s degree required with 3-5 years of marketing and event planning experience, preferred
  • CMP preferred but not required
  • Detail oriented and forward thinking
  • Independent critical thinking
  • Strong written and verbal communication skills and ability to multi-task in high paced fast turn-around environment
  • Excellent proof reading and editing skills
  • Working knowledge of Excel, Power Point, and Microsoft Office; experience working in Salesforce CRM preferred
  • Working knowledge of Adobe Creative Cloud including InDesign, Photoshop and Illustrator
  • Effective in meeting deadlines with management and key internal stakeholders
  • Ability to manage multiple events
  • Ability to work effectively within a team environment
  • Ability and willingness to travel to events locations; approximately 15% travel
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DESCRIPTION

The Principal Advisor will serve as primary and lead consultant on strategic clients with a focus on national and regional consulting clients. This role will lead and cultivate multi-level client relationships with senior executives, HR or pharmacy department leadership and personnel, sales and product leads, clinical management and others which enables Confidio to partner with clients to create, communicate and implement pharmacy strategy within the context of the overall healthcare strategy. The Principal Advisor will identify business needs and create custom solutions for clients which include overall pharmacy benefit and medical management initiatives to address the overall goals and objectives of the client. This role will lead vendor (PBM) strategies that will include procurement efforts, contract negotiation, audit and ongoing vendor management; provide industry expertise and insight related to cost and trend management opportunities.

Accountabilities:

  • Leads team of Consultants, Account Executives and Account Managers
  • Provides strategic leadership driving informed decisions and clinical direction
  • Accountable for client relationship success
  • Partners with other industry leaders to ensure market leading PBM contracts and service

 

RESPONSIBILITIES

 Client Management

  • Identify and maintain appropriate multi-level client relationships and a deep understanding of client business and corporate culture resulting in high client satisfaction and retention rates.
  • Develop a trusted advisor relationship and implement customized strategic plans based on unique client needs to achieve targeted long- and short-term goals.
  • Track and measure vendor contract performance including operational and financial measures.
  • Lead and participate in ongoing client meetings including vendor review meetings and Independent strategy and performance assessment meetings
  • Identify opportunities to engage internal Confidio experts on custom projects and analyses.
  • Review pharmacy program indicators for ongoing opportunities and program performance measures.
  • Maintain ongoing reports and documentation related to client relationship and program performance.
  • Responsible for renewal of client relationship and creating strategy, scope of services and appropriate fee structure to match client needs.

Program and Business Development

  • Assess opportunity for expanding Confidio services within existing client relationship.
  • Generate revenue by participating in sales process with prospective clients.
  • Leverage client relationship for Confidio prospecting efforts by creating developing client reference.
  • Participation in conferences and other forums for showcasing program experience and success.
  • Participate in internal workgroups to develop new programs, services, corporate positions and publications based on the continual assessment of client and market needs.

Account Implementation

  • Provide oversight, guidance and serve as an advocate for the client to ensure vendor requirements are being met and service levels are adequate throughout vendor implementation.
  • Identify issues and concerns for appropriate escalation and resolution to ensure successful transition.

RFP Process Management

  • Lead the development and management of the RFP process for clients including; RFP creation, management, distribution, vendor selection meetings and contract execution (in conjunction with internal RFP coordinator and team members).

 Contract Review and Execution

  • Lead the review process for new and renewing vendor contracts through final execution to ensure current terms, definitions and compliance with RFP requirements.
  • Lead the creation and renewal of Confidio client agreements to create appropriate scope of services and fee structure.

 Staff Management

  • Lead, mentor, develop and coach team staff
  • Accountable for performance management of team staff
  • Ensure employee engagement and commitment to the organization and its goals

 

REQUIREMENTS

  • Extensive knowledge of PBM, specialty pharmacy or managed care environments (5-8 years minimum experience).
  • Strong verbal and written communication skills including presentation skills and client relationship management experience.
  • Ability to develop strategies and implement programs for client prescription drug programs
  • Strong clinical and financial analysis skills including: Word, PowerPoint and Excel
  • Independent critical thinking
  • Pharmacy background with bachelor’s degree or equivalent experience
  • Business development experience preferred
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DESCRIPTION

We are looking to fill a full-time Sales Support Coordinator position located locally in the Baltimore or DC Metro Area. The Sales Support Coordinator works closely with the Sales and Account Management teams to facilitate the sales process and to maximize the performance and ongoing growth of the company. The focus of this role is to support the Sales Directors and Account Executives in their efforts to sell and retain business. The primary responsibility of this position is to consistently deliver a superior product that meets the caliber of excellence we strive to provide the broker community. The commitment and dedication required of the Sales Support Coordinator is critical to the success of the company.


RESPONSIBILITIES

  • Maintain consulting accounts, opportunities and contacts in Salesforce
  • Liaison between sales team and analytics team – entering all opportunities into Salesforce and return QC analysis to sales team
  • Ongoing Salesforce cleanup projects
  • Expense reports for VPs
  • Coordinate travel for Sales & Account Management teams
  • Prepare proposals, sales materials, and reports
  • Monitor rebate report email inbox
  • Maintain rebate tracking report
  • Create, manage and track Non-Disclosure Agreements (NDAs)
  • Create NDA tracker and maintain current NDAs on an ongoing basis
  • Assist in the creation of department Policy & Procedure documents
  • Assist Partners as needed
  • Additional duties as assigned
  • Adhering to Confidio’s Policies and Information Security Management System


REQUIREMENTS

  • 5 years sales support experience
  • Experience with Salesforce or similar CRM system
  • PBM or healthcare industry experience preferred
  • Excellent computer skills are essential
  • Well-organized and responsible with strong attention to detail
  • Expert interpersonal, communication and collaboration skills
  • Ability to work independently, prioritize assignments and think critically
  • Highly competent problem solver
  • Attention to detail and communication
  • Independent critical thinking
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DESCRIPTION

The Vice President of Operations will work collaboratively to translate Confidio’s strategic priorities into best practice driven processes and procedures. This role will recommend and execute on continuous operational efficiencies, develop administrative and reporting structures to effectively evolve the organization and to ensure that Confidio meets its service delivery goals, providing maximized value to its customers. Additionally, this role will work with the HR Director and Principal Advisors to set and achieve quality, productivity and team performance levels.

 

RESPONSIBILITIES

  • Oversee strategic business initiatives from development through successful execution under the guidance of senior leadership and Principal Advisors.
  • Assist and communicate with senior leadership and Principal Advisors in decision-making, program management, and initiative implementation.
  • Review, design, and execute on improvements to operations and org structure, find knowledge and skills gaps and help address them.
  • Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.
  • Exhibit the transformational leadership qualities needed to motivate and engage the organization by influencing behaviors toward a shared vision.
  • Enable manager to provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company.
  • Responsible for creating and optimizing internal operations that support and guide the Account Management teams to achieve and surpass business goals and objectives.
  • Responsible for the oversight, measurement and controllership of teams’ processes and performance.
  • Works collaboratively with Senior Leadership and Principal Advisors to spearhead the development, implementation and communication of effective operational improvement strategies and processes.
  • Collaborate with the senior leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of our organization.
  • Work with HR to motivate and mentor a high-performance account management team.
  • Foster a success-oriented, goal driven, accountable environment within the company.
  • Create and maintain onboarding and training of new team members.
  • Adhering to Confidio’s Information Security Management System as well as all other company policies.

 

REQUIREMENTS

  • Demonstrated strong leadership confidence and ability to lead and manage change in a dynamic environment.
  • While embracing our unique culture can manage change of already very high performing individuals.
  • Independent critical thinking.
  • At least 8 years of strong operational experience leading organizational change, process improvement and efficiency projects.
  • Proven track record of change management.
  • Positive energy, optimistic outlook, sense of humor and an ability to take things in stride.
  • Effective analytical skills including working knowledge of operations and best practices.
  • Excellent communication and leadership skills to lead and motivate a growing and changing service operation.
  • The ability to engage with staff at all levels across the wider business to achieve goals and objectives.
  • Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and process.
  • Proven ability to maximize customer satisfaction by maintaining operational efficiency.
  • A well-defined style which demonstrates confidence, maturity, self-motivation, high energy, collaboration, high intellect and leadership qualities.
  • Excellent interpersonal skills be an appropriate risk taker, diplomatic, able to deal with ambiguity, flexible, organized, results oriented, a hard worker, a quick study, good with details and have integrity.
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