Careers

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Confidio is a technology-enabled pharmacy benefits consulting firm. We optimize the value of pharmacy benefits through transparency, accountability and advanced data analytics paired with deep insider expertise. Our company’s culture is centered on building a trusting relationship with our customers and consistently delivering impeccable, results-driven service. Our team works hard – and smart – in a collaborative, supportive environment.

Because of our success in serving clients, we are rapidly growing. Some of our positions are located in-house at our corporate headquarters in suburban Baltimore, Maryland, while others function from satellite locations throughout the U.S. In every instance, our team is interconnected in ways that support individual success and team achievement. We hold all-hands meetings, educational workshops, social time and team-building activities on a regularly scheduled basis throughout the year.

In addition to providing an employee compensation package that includes market-leading salary, benefits, financial incentives and career advancement opportunities, Confidio offers paid time off for personal leave, sick leave, federal and religious holidays, employee birthdays and Confidio founding day. Confidio is also very committed to corporate responsibility and community engagement, so we provide every employee the opportunity to perform individual and team service work, with pay, for community-based non-profit organizations.

Currently, we have the following openings:

DESCRIPTION

The Business Analytics Specialist works closely with the Sales, Analytics, and Account Management teams to facilitate the sales process and to maximize the performance and ongoing growth of the company. The focus of this role is to a liaison between the Sales Directors, Account Executives and Analysist in their efforts to sell and retain business. The primary responsibility of this position is to consistently deliver a superior product that meets the caliber of excellence we strive to provide the broker community.  The commitment and dedication required of the Business Analytics Specialist is critical to the success of the company.

RESPONSIBILITIES

  • Support assigned Sales Directors with managing a high volume of new prospect opportunities and partner with Account Executives on renewal opportunities, owning the internal processes from start to finish.
  • Assess incoming claims files for new sales opportunities and client renewals to ensure all required data elements are included and acceptable.
  • Analyze financial models for accuracy. This includes comparing the financial model to the initial claims file, verifying that the correct pricing is applied, review formatting and disclaimers, and confirming that all assumptions made by the analyst reflect what was requested by the Sales Directors and producers.
  • Compose the final product for a prospect, to be shared with a broker: analysis/financial model, corresponding notes, email, and other related details that the Sales Team needs to articulate to the brokers.
  • Amend pricing, rebates, commissions, assumptions, and calculations in the financial models as needed.
  • Prepare and present proposals, sales materials, and reports to the Sales Director, Account Executive or producer.
  • Collaborate with the Sales and Account Management teams to manage and maintain both new sales and client renewals in the CRM system, ensuring that all records are up-to-date and accurate.
  • Ensure all prepared deliverables (analyses, reporting, etc.) to Sales and Account Management teams are accurate and provided in a timely manner.
  • Build and run ad-hoc reports within CRM as requested by the Sales and Account Management teams.
  • Create and track external advisor Non-Disclosure Agreements.
  • Serve as the liaison between the sales team and other internal cross-functional teams including: Senior Management, Analytics and Account Management.
  • Proofread and edit sales documents, presentations and any other sales related materials.
  • Adhering to Confidio’s Information Security Management System as well as all other company policies.
  • Additional duties as assigned

 

REQUIREMENTS

  • 2-5 years of professional work experience, Pharmacy Benefit Management (PBM) experience preferred
  • Bachelor’s degree is required
  • Excellent computer skills are essential. Advanced Excel knowledge is required
  • Experience working in Salesforce or similar CRM required
  • Well-organized and responsible with strong attention to detail
  • Expert interpersonal, communication and collaboration skills
  • Ability to work independently and prioritize assignments and think critically
  • Highly competent problem solver
  • Independent critical thinking
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DESCRIPTION

Confidio is rapidly growing and looking to expand our team once again. We are looking for a highly organized and detail-oriented team player to fill the role of Marketing Content and Proposals Manager for our Towson, MD office. A successful candidate has strong writing capabilities and the ability interpret complex subject matter into compelling content.

RESPONSIBILITIES

  • Collaborate with marketing and other SMEs to tell the Confidio story in a compelling and strategic way through proposals, presentations and other marketing materials.
  • Understand and communicate technical subjects in a clear, concise, and engaging manner.
  • Serve as the primary point-person for the development of proposals, presentations and other client facing materials.
  • Research and understand relevant market, industry, and competitive information for use in proposals and other company communication materials.
  • Schedule, coordinate and track proposal edits, input and delivery before the specified deadline.
  • Help to identify inefficiencies in the pitch process and develop plans to address.
  • Lead the effort to enhance and maintain standard proposal assets, trackers, collateral, templates and libraries.
  • Develop and draft substantive content in response to requests for proposals (RFPs) and pitch opportunities.
  • Work with Principal Advisors, Sales Directors and other client facing roles to develop a tailored strategy for each RPF response and coordinate participation and responses.
  • Participate in the development and execution of content marketing initiatives which drive traffic, engagement, and leads to deliver sales and customer retention.
  • Actively work with the Marketing Director and SMEs to develop custom content required for proposals and presentations as well as white papers, case studies, etc.
  • Maintain the highest standard of quality for all company materials including proposals, presentations, white papers and marketing materials.
  • Adhering to Confidio’s Information Security Management System as well as all other company policies.

REQUIREMENTS

  • Bachelor’s degree in marketing, communications, or related field.
  • 3-5+ years proposal writing experience preferred. Within a professional services organization and marketing team environment, and familiarity with best practices for proposal production.
  • Advanced knowledge of Adobe Creative Suite (InDesign, Photoshop, etc.).
  • Advanced knowledge of Microsoft Office particularly skilled with Word and PowerPoint.
  • Superior writing skills with a strong attention to detail.
  • Draft, proofread, and edit written materials quickly.
  • Excellent organizational skills to manage multiple projects and meet tight deadlines.
  • Process oriented with the ability to maintain project timelines and stakeholder engagement.
  • Ability to exercise independent thinking with a high level of prioritization skills.
  • Build and manage a rich content calendar that attracts target audience personas to Confidio.
  • Experience in healthcare consulting or PBM experience a plus.
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DESCRIPTION

The Principal Advisor will serve as primary and lead consultant on strategic clients with a focus on national and regional consulting clients. This role will lead and cultivate multi-level client relationships with senior executives, HR or pharmacy department leadership and personnel, sales and product leads, clinical management and others which enables Confidio to partner with clients to create, communicate and implement pharmacy strategy within the context of the overall healthcare strategy. The Principal Advisor will identify business needs and create custom solutions for clients which include overall pharmacy benefit and medical management initiatives to address the overall goals and objectives of the client. This role will lead vendor (PBM) strategies that will include procurement efforts, contract negotiation, audit and ongoing vendor management; provide industry expertise and insight related to cost and trend management opportunities.

Accountabilities:

  • Leads team of Consultants, Account Executives and Account Managers
  • Provides strategic leadership driving informed decisions and clinical direction
  • Accountable for client relationship success
  • Partners with other industry leaders to ensure market leading PBM contracts and service

 

RESPONSIBILITIES

 Client Management

  • Identify and maintain appropriate multi-level client relationships and a deep understanding of client business and corporate culture resulting in high client satisfaction and retention rates.
  • Develop a trusted advisor relationship and implement customized strategic plans based on unique client needs to achieve targeted long- and short-term goals.
  • Track and measure vendor contract performance including operational and financial measures.
  • Lead and participate in ongoing client meetings including vendor review meetings and Independent strategy and performance assessment meetings
  • Identify opportunities to engage internal Confidio experts on custom projects and analyses.
  • Review pharmacy program indicators for ongoing opportunities and program performance measures.
  • Maintain ongoing reports and documentation related to client relationship and program performance.
  • Responsible for renewal of client relationship and creating strategy, scope of services and appropriate fee structure to match client needs.

Program and Business Development

  • Assess opportunity for expanding Confidio services within existing client relationship.
  • Generate revenue by participating in sales process with prospective clients.
  • Leverage client relationship for Confidio prospecting efforts by creating developing client reference.
  • Participation in conferences and other forums for showcasing program experience and success.
  • Participate in internal workgroups to develop new programs, services, corporate positions and publications based on the continual assessment of client and market needs.

Account Implementation

  • Provide oversight, guidance and serve as an advocate for the client to ensure vendor requirements are being met and service levels are adequate throughout vendor implementation.
  • Identify issues and concerns for appropriate escalation and resolution to ensure successful transition.

RFP Process Management

  • Lead the development and management of the RFP process for clients including; RFP creation, management, distribution, vendor selection meetings and contract execution (in conjunction with internal RFP coordinator and team members).

 Contract Review and Execution

  • Lead the review process for new and renewing vendor contracts through final execution to ensure current terms, definitions and compliance with RFP requirements.
  • Lead the creation and renewal of Confidio client agreements to create appropriate scope of services and fee structure.

 Staff Management

  • Lead, mentor, develop and coach team staff
  • Accountable for performance management of team staff
  • Ensure employee engagement and commitment to the organization and its goals

 

REQUIREMENTS

  • Extensive knowledge of PBM, specialty pharmacy or managed care environments (5-8 years minimum experience).
  • Strong verbal and written communication skills including presentation skills and client relationship management experience.
  • Ability to develop strategies and implement programs for client prescription drug programs
  • Strong clinical and financial analysis skills including: Word, PowerPoint and Excel
  • Independent critical thinking
  • Pharmacy background with bachelor’s degree or equivalent experience
  • Business development experience preferred
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