Careers

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Confidio is a technology-enabled pharmacy benefits consulting firm. We optimize the value of pharmacy benefits through transparency, accountability and advanced data analytics paired with deep insider expertise. Our company’s culture is centered on building a trusting relationship with our customers and consistently delivering impeccable, results-driven service. Our team works hard – and smart – in a collaborative, supportive environment.

Because of our success in serving clients, we are rapidly growing. Some of our positions are located in-house at our corporate headquarters in suburban Baltimore, Maryland, while others function from satellite locations throughout the U.S. In every instance, our team is interconnected in ways that support individual success and team achievement. We hold all-hands meetings, educational workshops, social time and team-building activities on a regularly scheduled basis throughout the year.

In addition to providing an employee compensation package that includes market-leading salary, benefits, financial incentives and career advancement opportunities, Confidio offers paid time off for personal leave, sick leave, federal and religious holidays, employee birthdays and Confidio founding day. Confidio is also very committed to corporate responsibility and community engagement, so we provide every employee the opportunity to perform individual and team service work, with pay, for community-based non-profit organizations.

Currently, we have the following openings:

DESCRIPTION

The Account Executive is responsible for building and maintaining relationships with clients and benefit advisors while overseeing and managing the long-term strategy for our clients.  The Account Executive is required to have an in-depth understanding of operational and strategic pharmacy management.


RESPONSIBILITIES

  • Create project plans for assigned new and existing clients
  • Monitor progress to deadlines, implementation and successful execution of new clients
  • Ensure appropriate and effective communication among team members, the client and their advisors, and the PBM
  • Provide support to resolve benefit escalated questions and service issues
  • Assist with the preparation and presentation of deliverables and outcomes
  • Support the pharmacy practice on internal marketing or intellectual capital initiatives
  • Assist in performing pharmacy audits and the development and presentation of contract compliance reports
  • Provide consulting to clients and benefit advisors
  • Maintain a solid understanding of the PBM market
  • Special Projects as assigned
  • Manage quarterly client reviews, as well as benefit plan year and stop-loss renewals
  • Oversee contracting process for new and renewing clients
  • Establish and lead internal meetings to ensure collaboration and attention to detail to meet expected timelines and quality standards
  • Lead client centric team meetings to review the PBM’s operational performance against client’s expectations and needs
  • Review performance metrics to clients on a regular basis to show specific performance measures in comparison with benchmarks
  • Maintain clinical documentation and administrative paperwork according to account expectation and program standards
  • Retrieve, analyze, and communicate data relative to the pharmacy benefit


REQUIREMENTS

  • 2-5 years of professional work experience in Pharmacy Benefit Management (PBM)
  • Bachelor’s degree is required
  • Excellent computer skills are essential
  • Experience working within or managing complex benefits and implementations
  • Well-organized and responsible with strong attention to detail
  • Expert interpersonal, communication and collaboration skills
  • Ability to work independently, prioritize assignments and think critically
  • Highly competent problem solver
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DESCRIPTION

The Principal Advisor will serve as primary and lead consultant on strategic clients with a focus on national and regional consulting clients. This role will lead and cultivate multi-level client relationships with senior executives, HR or pharmacy department leadership and personnel, sales and product leads, clinical management and others which enables Confidio to partner with clients to create, communicate and implement pharmacy strategy within the context of the overall healthcare strategy. The Principal Advisor will identify business needs and create custom solutions for clients which include overall pharmacy benefit and medical management initiatives to address the overall goals and objectives of the client. This role will lead vendor (PBM) strategies that will include procurement efforts, contract negotiation, audit and ongoing vendor management; provide industry expertise and insight related to cost and trend management opportunities.

Accountabilities:

  • Leads team of Consultants, Account Executives and Account Managers
  • Provides strategic leadership driving informed decisions and clinical direction
  • Accountable for client relationship success
  • Partners with other industry leaders to ensure market leading PBM contracts and service

 

RESPONSIBILITIES

 Client Management

  • Identify and maintain appropriate multi-level client relationships and a deep understanding of client business and corporate culture resulting in high client satisfaction and retention rates.
  • Develop a trusted advisor relationship and implement customized strategic plans based on unique client needs to achieve targeted long- and short-term goals.
  • Track and measure vendor contract performance including operational and financial measures.
  • Lead and participate in ongoing client meetings including vendor review meetings and Independent strategy and performance assessment meetings
  • Identify opportunities to engage internal Confidio experts on custom projects and analyses.
  • Review pharmacy program indicators for ongoing opportunities and program performance measures.
  • Maintain ongoing reports and documentation related to client relationship and program performance.
  • Responsible for renewal of client relationship and creating strategy, scope of services and appropriate fee structure to match client needs.

Program and Business Development

  • Assess opportunity for expanding Confidio services within existing client relationship.
  • Generate revenue by participating in sales process with prospective clients.
  • Leverage client relationship for Confidio prospecting efforts by creating developing client reference.
  • Participation in conferences and other forums for showcasing program experience and success.
  • Participate in internal workgroups to develop new programs, services, corporate positions and publications based on the continual assessment of client and market needs.

Account Implementation

  • Provide oversight, guidance and serve as an advocate for the client to ensure vendor requirements are being met and service levels are adequate throughout vendor implementation.
  • Identify issues and concerns for appropriate escalation and resolution to ensure successful transition.

RFP Process Management

  • Lead the development and management of the RFP process for clients including; RFP creation, management, distribution, vendor selection meetings and contract execution (in conjunction with internal RFP coordinator and team members).

 Contract Review and Execution

  • Lead the review process for new and renewing vendor contracts through final execution to ensure current terms, definitions and compliance with RFP requirements.
  • Lead the creation and renewal of Confidio client agreements to create appropriate scope of services and fee structure.

 Staff Management

  • Lead, mentor, develop and coach team staff
  • Accountable for performance management of team staff
  • Ensure employee engagement and commitment to the organization and its goals

 

REQUIREMENTS

  • Extensive knowledge of PBM, specialty pharmacy or managed care environments (5-8 years minimum experience).
  • Strong verbal and written communication skills including presentation skills and client relationship management experience.
  • Ability to develop strategies and implement programs for client prescription drug programs
  • Strong clinical and financial analysis skills including: Word, PowerPoint and Excel
  • Independent critical thinking
  • Pharmacy background with bachelor’s degree or equivalent experience
  • Business development experience preferred
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DESCRIPTION

The Sales Operations Specialist works closely with the Sales, Analytics, and Account Management teams to facilitate the sales process and to maximize the performance and ongoing growth of the company. The focus of this role is to a liaison between the Sales Directors, Account Executives and Analysist in their efforts to sell and retain business. The primary responsibility of this position is to consistently deliver a superior product that meets the caliber of excellence we strive to provide the broker community.  The commitment and dedication required of the Sales Operations Specialist is critical to the success of the company.


RESPONSIBILITIES

  • Support assigned Sales Directors with managing a high volume of new prospect opportunities and partner with Account Executives on renewal opportunities, owning the internal processes from start to finish.
  • Assess incoming claims files for new sales opportunities and client renewals to ensure all required data elements are included and acceptable.
  • Analyze financial models for accuracy. This includes comparing the financial model to the initial claims file, verifying that the correct pricing is applied, review formatting and disclaimers, and confirming that all assumptions made by the analyst reflect what was requested by the Sales Directors and producers.
  • Compose the final product for a prospect, to be shared with a broker: analysis/financial model, corresponding notes, email, and other related details that the Sales Team needs to articulate to the brokers.
  • Amend pricing, rebates, commissions, assumptions, and calculations in the financial models as needed.
  • Prepare and present proposals, sales materials, and reports to the Sales Director, Account Executive or producer.
  • Collaborate with the Sales and Account Management teams to manage and maintain both new sales and client renewals in the CRM system, ensuring that all records are up-to-date and accurate.
  • Ensure all prepared deliverables (analyses, reporting, etc.) to Sales and Account Management teams are accurate and provided in a timely manner.
  • Build and run ad-hoc reports within CRM as requested by the Sales and Account Management teams.
  • Create and track external advisor Non-Disclosure Agreements.
  • Serve as the liaison between the sales team and other internal cross-functional teams including: Senior Management, Analytics and Account Management.
  • Proofread and edit sales documents, presentations and any other sales related materials.
  • Adhering to Confidio’s Information Security Management System as well as all other company policies.
  • Additional duties as assigned


REQUIREMENTS

  • 2-5 years of professional work experience, Pharmacy Benefit Management (PBM) experience preferred
  • Bachelor’s degree is required
  • Excellent computer skills are essential. Advanced Excel knowledge is required
  • Experience working in Salesforce or similar CRM required
  • Well-organized and responsible with strong attention to detail
  • Expert interpersonal, communication and collaboration skills
  • Ability to work independently and prioritize assignments and think critically
  • Highly competent problem solver
  • Independent critical thinking

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DESCRIPTION

The Vice President of Operations will work collaboratively to translate Confidio’s strategic priorities into best practice driven processes and procedures. This role will recommend and execute on continuous operational efficiencies, develop administrative and reporting structures to effectively evolve the organization and to ensure that Confidio meets its service delivery goals, providing maximized value to its customers. Additionally, this role will work with the HR Director and Principal Advisors to set and achieve quality, productivity and team performance levels.

 

RESPONSIBILITIES

  • Oversee strategic business initiatives from development through successful execution under the guidance of senior leadership and Principal Advisors.
  • Assist and communicate with senior leadership and Principal Advisors in decision-making, program management, and initiative implementation.
  • Review, design, and execute on improvements to operations and org structure, find knowledge and skills gaps and help address them.
  • Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.
  • Exhibit the transformational leadership qualities needed to motivate and engage the organization by influencing behaviors toward a shared vision.
  • Enable manager to provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company.
  • Responsible for creating and optimizing internal operations that support and guide the Account Management teams to achieve and surpass business goals and objectives.
  • Responsible for the oversight, measurement and controllership of teams’ processes and performance.
  • Works collaboratively with Senior Leadership and Principal Advisors to spearhead the development, implementation and communication of effective operational improvement strategies and processes.
  • Collaborate with the senior leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of our organization.
  • Work with HR to motivate and mentor a high-performance account management team.
  • Foster a success-oriented, goal driven, accountable environment within the company.
  • Create and maintain onboarding and training of new team members.
  • Adhering to Confidio’s Information Security Management System as well as all other company policies.

 

REQUIREMENTS

  • Demonstrated strong leadership confidence and ability to lead and manage change in a dynamic environment.
  • While embracing our unique culture can manage change of already very high performing individuals.
  • Independent critical thinking.
  • At least 8 years of strong operational experience leading organizational change, process improvement and efficiency projects.
  • Proven track record of change management.
  • Positive energy, optimistic outlook, sense of humor and an ability to take things in stride.
  • Effective analytical skills including working knowledge of operations and best practices.
  • Excellent communication and leadership skills to lead and motivate a growing and changing service operation.
  • The ability to engage with staff at all levels across the wider business to achieve goals and objectives.
  • Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and process.
  • Proven ability to maximize customer satisfaction by maintaining operational efficiency.
  • A well-defined style which demonstrates confidence, maturity, self-motivation, high energy, collaboration, high intellect and leadership qualities.
  • Excellent interpersonal skills be an appropriate risk taker, diplomatic, able to deal with ambiguity, flexible, organized, results oriented, a hard worker, a quick study, good with details and have integrity.
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