Careers

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Confidio is a technology-enabled pharmacy benefits consulting firm. We optimize the value of pharmacy benefits through transparency, accountability and advanced data analytics paired with deep insider expertise. Our company’s culture is centered on building a trusting relationship with our customers and consistently delivering impeccable, results-driven service. Our team works hard – and smart – in a collaborative, supportive environment.

Because of our success in serving clients, we are rapidly growing. Some of our positions are located in-house at our corporate headquarters in suburban Baltimore, Maryland, while others function from satellite locations throughout the U.S. In every instance, our team is interconnected in ways that support individual success and team achievement. We hold all-hands meetings, educational workshops, social time and team-building activities on a regularly scheduled basis throughout the year.

In addition to providing an employee compensation package that includes market-leading salary, benefits, financial incentives and career advancement opportunities, Confidio offers paid time off for personal leave, sick leave, federal and religious holidays, employee birthdays and Confidio founding day. Confidio is also very committed to corporate responsibility and community engagement, so we provide every employee the opportunity to perform individual and team service work, with pay, for community-based non-profit organizations.

Currently, we have the following openings:

DESCRIPTION

The Account Executive is responsible for providing strategic advisory services to our clients and benefit advisor partners, serving as the team lead as building and maintaining relationships with clients and benefit advisors while overseeing and managing the long-term strategy for our clients. The Account Executive is required to have an in-depth understanding of operational and strategic pharmacy management.

The Account Executive will spend roughly 60% of their time serving in a strategic advisory/consulting capacity with our clients and brokers and 40% of their time on more tactical duties such as project execution, internal documentation, task coordination.

 

RESPONSIBILITIES

 Strategic Advisory/Consulting

  • Provide strategic consulting and creating customized solutions for clients and benefit advisors focused on their unique goals and objectives
  • Navigate complex client relationships with clients various internal stakeholders
  • Maintain a solid understanding of the macro trends in the PBM market as well as a deep understanding of various PBMs and their unique value propositions, capabilities, strengths, weaknesses
  • Manage face to face and telaphonic quarterly business reviews with client, PBM and Confidio team
  • Create client deliverables (typically Excel, Word or PowerPoint) that synthesize market dynamics, client objectives and PBM capabilities into a cohesive plan performance review, risk analysis, recommendations and next steps
  • Oversee PBM negotiation and contracting process for new and renewing clients
  • Review performance metrics with clients on a regular basis to show specific performance measures in comparison to benchmarks
  • Serve as the team lead coordinating internal Confidio resources
  • Review pharmacy program indicators for ongoing opportunities and program performance measures.
  • Maintain ongoing reports and documentation related to client relationship and program performance.
  • Responsible for renewal of client relationship and creating strategy, scope of services and appropriate fee structure to match client needs.

Project Execution

  • Create project plans for assigned new and existing clients
  • Maintain clinical documentation and administrative paperwork according to account expectation and program standards
  • Retrieve, analyze, and communicate data relative to the pharmacy benefit
  • Monitor progress to deadlines, implementation and successful execution of new clients
  • Ensure appropriate and effective communication among team members, the client and their advisors, and the PBM
  • Provide support to resolve benefit escalated questions and service issues
  • Support the pharmacy practice on internal marketing or intellectual capital initiatives
  • Special projects as assigned
  • Establish and lead internal meetings to ensure collaboration and attention to detail to meet expected timelines and quality standards
  • Adhering to Confidio’s Information Security Management System as well as all other company policies

REQUIREMENTS

  • 8-10 years of professional work experience within a PBM or a PBM Consulting Firm
  • Strategic thinker and highly competent problem solver
  • Ability to work independently managing a complex book of business, prioritize assignments and think critically
  • Expert interpersonal and collaboration skills: Strong verbal communication, written communication and presentation skills
  • Bachelor’s degree is required
  • Excellent computer skills are essential with specific expertise in Excel and PowerPoint
  • Experience working within or managing complex benefits and implementations
  • Strong project management skills working on complex projects with multiple workstreams and stakeholders
  • Well-organized and responsible with strong attention to detail


*Confidio, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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DESCRIPTION

The Business Analytics Specialist works closely with the Sales, Analytics, and Account Management teams to facilitate the sales process and to maximize the performance and ongoing growth of the company. The focus of this role is to a liaison between the Sales Directors, Account Executives and Analysist in their efforts to sell and retain business. The primary responsibility of this position is to consistently deliver a superior product that meets the caliber of excellence we strive to provide the broker community.  The commitment and dedication required of the Business Analytics Specialist is critical to the success of the company.

RESPONSIBILITIES

  • Support assigned Sales Directors with managing a high volume of new prospect opportunities and partner with Account Executives on renewal opportunities, owning the internal processes from start to finish.
  • Assess incoming claims files for new sales opportunities and client renewals to ensure all required data elements are included and acceptable.
  • Analyze financial models for accuracy. This includes comparing the financial model to the initial claims file, verifying that the correct pricing is applied, review formatting and disclaimers, and confirming that all assumptions made by the analyst reflect what was requested by the Sales Directors and producers.
  • Compose the final product for a prospect, to be shared with a broker: analysis/financial model, corresponding notes, email, and other related details that the Sales Team needs to articulate to the brokers.
  • Amend pricing, rebates, commissions, assumptions, and calculations in the financial models as needed.
  • Prepare and present proposals, sales materials, and reports to the Sales Director, Account Executive or producer.
  • Collaborate with the Sales and Account Management teams to manage and maintain both new sales and client renewals in the CRM system, ensuring that all records are up-to-date and accurate.
  • Ensure all prepared deliverables (analyses, reporting, etc.) to Sales and Account Management teams are accurate and provided in a timely manner.
  • Build and run ad-hoc reports within CRM as requested by the Sales and Account Management teams.
  • Create and track external advisor Non-Disclosure Agreements.
  • Serve as the liaison between the sales team and other internal cross-functional teams including: Senior Management, Analytics and Account Management.
  • Proofread and edit sales documents, presentations and any other sales related materials.
  • Adhering to Confidio’s Information Security Management System as well as all other company policies.
  • Additional duties as assigned

 

REQUIREMENTS

  • 2-5 years of professional work experience, Pharmacy Benefit Management (PBM) experience preferred
  • Bachelor’s degree is required
  • Excellent computer skills are essential. Advanced Excel knowledge is required
  • Experience working in Salesforce or similar CRM required
  • Well-organized and responsible with strong attention to detail
  • Expert interpersonal, communication and collaboration skills
  • Ability to work independently and prioritize assignments and think critically
  • Highly competent problem solver
  • Independent critical thinking


*Confidio, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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DESCRIPTION

The Data Analytics Consultant is a remote, work from home position and is responsible for oversight of sales’ prospect analytical initiatives, secure file transmission monitoring/maintenance and supporting internal and external clients through planned strategic and ad hoc analyses of pharmacy claims data. This position provides mentorship and training to the reporting Data Analyst position(s), monitors and verifies client data, serves as data liaison to PBM partners and utilizes analytic tools for the purpose of pharmacy benefit plan performance, contract performance validation, Request for Proposal (RFPs) forecast analysis, key initiatives and auditing. This position works with various individuals within the organization including the executive team, data architecture, sales, principal advisors and account management team members in developing and executing analytic deliverables.

 

RESPONSIBILITIES

  • Train and mentor reporting roles in the area of sales prospect pharmacy claims reprice and savings analysis generation
  • Maintain and improve reporting tools relative to industry evolution
  • Conduct peer reviews and SAS code assessments, maintenance and improvements
  • Serve as point of contact for PBM partners during new client data transmission implementation and/or inquiry
  • Monitor and maintain recurring client data feeds via an SFTP; identify and resolve missing data, data anomalies or errors; partner with PBM or third-party data shepherds to resolve
  • Analyze detailed claims data from internal claims processing system and external sources; maintain familiarity of various layout formats
  • Develop analytical methods to optimize contract profitability
  • Commit to ensure compliance of contract terms by utilizing SQL and SAS to validate client’s plan performance
  • Advocate to PBM on behalf of client in situations of potential contract breach and/or plan under performance by PBM
  • Complete forecast analyses via RFPs to include financial discovery, comparative analysis and formulary/network disruption impact
  • Articulate analytic results, assumptions and logic to internal and external stakeholders
  • Support short and long term operational/strategic business activities through analysis as needed
  • Adhering to Confidio’s Information Security Management System as well as all other company policies

 

REQUIREMENTS

  • 5+ years’ experience in an Employee Benefits and/or Pharmacy Benefit Management analytical role/environment
  • Bachelor’s degree preferred in finance, accounting, economics, actuarial sciences or related field
  • Extensive knowledge and use of PC based software programs to include but not limited to: SAS or SAS clone (such as WPS), Microsoft Excel (complex formulas, pivot tables, V & H lookups; Macro knowledge is a plus), SQL Server Management Studio, UltraEdit, etc
  • Moderate to expert skill level in the function and manipulation of SQL and SAS languages
  • Experience and comfortability working in advanced financial spreadsheets
  • Strong financial, analytical and problem-solving skills
  • Ability and desire to research and resolve data anomalies and financial conflicts
  • Ability to think critically; recognize and apply (and/or adjust) precedence to future situations
  • Expert verbal and written communication skills; ability to clearly convey results, methodology, assumptions etc


*Confidio, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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DESCRIPTION

The Principal Advisor will serve as primary and lead consultant on strategic clients with a focus on national and regional consulting clients. This role will lead and cultivate multi-level client relationships with senior executives, HR or pharmacy department leadership and personnel, sales and product leads, clinical management and others which enables Confidio to partner with clients to create, communicate and implement pharmacy strategy within the context of the overall healthcare strategy. The Principal Advisor will identify business needs and create custom solutions for clients which include overall pharmacy benefit and medical management initiatives to address the overall goals and objectives of the client. This role will lead vendor (PBM) strategies that will include procurement efforts, contract negotiation, audit and ongoing vendor management; provide industry expertise and insight related to cost and trend management opportunities.

Accountabilities:

  • Provides strategic leadership driving informed decisions and clinical direction.
  • Accountable for client relationship success.
  • Partners with other industry leaders to ensure market leading PBM contracts and service.

 

RESPONSIBILITIES

 Client Management

  • Identify and maintain appropriate multi-level client relationships and a deep understanding of client business and corporate culture resulting in high client satisfaction and retention rates.
  • Develop a trusted advisor relationship and implement customized strategic plans based on unique client needs to achieve targeted long- and short-term goals.
  • Track and measure vendor contract performance including operational and financial measures.
  • Lead and participate in ongoing client meetings including vendor review meetings and Independent strategy and performance assessment meetings.
  • Identify opportunities to engage internal Confidio experts on custom projects and analyses.
  • Review pharmacy program indicators for ongoing opportunities and program performance measures.
  • Maintain ongoing reports and documentation related to client relationship and program performance.
  • Responsible for renewal of client relationship and creating strategy, scope of services and appropriate fee structure to match client needs.

Program and Business Development

  • Assess opportunity for expanding Confidio services within existing client relationship.
  • Generate revenue by participating in sales process with prospective clients.
  • Leverage client relationship for Confidio prospecting efforts by creating developing client reference.
  • Participation in conferences and other forums for showcasing program experience and success.
  • Participate in internal workgroups to develop new programs, services, corporate positions and publications based on the continual assessment of client and market needs.

Account Implementation

  • Provide oversight, guidance and serve as an advocate for the client to ensure vendor requirements are being met and service levels are adequate throughout vendor implementation.
  • Identify issues and concerns for appropriate escalation and resolution to ensure successful transition.

RFP Process Management

  • Lead the development and management of the RFP process for clients including; RFP creation, management, distribution, vendor selection meetings and contract execution (in conjunction with internal RFP coordinator and team members).

 Contract Review and Execution

  • Lead the review process for new and renewing vendor contracts through final execution to ensure current terms, definitions and compliance with RFP requirements.
  • Lead the creation and renewal of Confidio client agreements to create appropriate scope of services and fee structure.

 

REQUIREMENTS

  • Extensive knowledge of PBM, specialty pharmacy or managed care environments (8-10 years minimum experience).
  • Strong verbal and written communication skills including presentation skills and client relationship management experience.
  • Ability to develop strategies and implement programs for client prescription drug programs.
  • Strong clinical and financial analysis skills including: Word, PowerPoint and Excel.
  • Independent critical thinking
  • Pharmacy background with bachelor’s degree or equivalent experience
  • Business development experience preferred
  • Adhering to Confidio’s Information Security Management System as well as all other company policies.


*Confidio, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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DESCRIPTION

The Vice President of Finance will work with the Controller to manage all financial aspects of the company. This position oversees designing and implementing timely accounting and financial reporting essential in the support of business and strategic investment decisions, and for monitoring the performance of the organization’s programs and supporting services. In addition to overseeing all accounting activities related to income auditing, accounts payable processing, accounts receivable collection, tax compliance management and payroll, this position will work with senior leadership monitor financial performance including but not limited to cash flow monitoring, forecasting and planning for future growth of the company, projects and initiatives.

 

RESPONSIBILITIES

  • Assist Controller with all financial reporting, financial reporting and records
  • Ensure that all accounting allocations are appropriately made and documented
  • Oversee accounts payable, accounts receivable, cash disbursements, and bank reconciliation functions
  • Approve and pay monthly expense reports
  • Maintain and continually update company expense and travel policy
  • Coordinate with Human Resources and recruiter for hiring plans and budgeting
  • Collaborate with leadership and Human Resources on developing and executing benefits strategy
  • Monitor financial and operative functions of the organization
  • Prepare yearly budget and manage monthly budget meetings with upper management
  • Coordinate with department heads to plan for future spending and projects
  • Achieves budget objectives by scheduling expenditures; analyzing variances; initiating corrective actions
  • Manage relationship with external CPA to maintain financials
  • Collaborate with Sales Operation Team and Analytics Team to maintain financial data in Salesforce
  • Validate reports received from external vendors
  • Work with the analytics team to manage the internal and external commission process
  • Conduct weekly and monthly financial assessments and generate reports to be submitted to senior leadership
  • Adhere to Confidio’s Information Security Management System as well as all other company policies

 
REQUIREMENTS

  • Bachelor’s Degree in Business, Accounting, Finance or related discipline
  • Certified Public Accountant (CPA) license in good standing
  • Minimum 7+ years accounting experience in a senior accounting or financial management role
  • Strong interpersonal and communication skills
  • Impeccable analytical and organizational skills
  • Self-motivated and self-directed
  • Ability to work closely with a senior management team
  • Independent critical thinking
  • Expereince at PBM, PBM consultant, benefits advisor/brokerage, health plan or healthcare organization


*Confidio, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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DESCRIPTION

We are seeking a high performing and experienced sales leader responsible for national account prospecting and sales efforts.

The Vice President of Sales, National Accounts is responsible for conducting all national account sales activities across the U.S, that includes business development, prospecting, consultant relations, managing the sales pipeline, closing sales opportunities and ensuring that all appropriate client contracting requirements are satisfied.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Through the onboarding process, gain a deep understanding of the company’s business model, value proposition, and operations
  • Establish internal relationships with operations, client services, legal, underwriting/finance, and executive management
  • Connect with consultants, national employers (typically >8,000 lives), brokers (as appropriate), and TPAs (as appropriate) and open-the- door to RFPs for our Confidio Consulting Services, procurement, auditing and clinical management services
  • Develop a territory management/sales plan using available resources and leverage new and existing business connections to initiate and develop sales pipeline
  • Think and plan expansively and integrate all key influencers
  • Manage and grow new accounts
  • Identify and develop of executive relationships that drive a deep partnership
  • Understand the customer’s buying process and identify all influences
  • Understand the customer’s business (strategically, operationally, financially)
  • Work closely with customers to intimately understand their needs
  • Qualify and quantify potential growth opportunities
  • Leverage company resources (solution experts, industry experts, operations, executive support) to assist in developing account
  • Adhere to Confidio’s Information Security Management System as well as all other company policies
  • Other duties and special projects as assigned

 

EDUCATION and EXPERIENCE

  • Bachelor’s Degree or greater in business, healthcare or health related field
  • At least five years of sales experience with a successful sales record, preferably to large self-funded health plan sponsors. PBM sales or account management experience is required
  • Strong oral & written communication skills using visual aids and graphical presentations
  • Comfortable in public speaking environments


*Confidio, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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DESCRIPTION

We are seeking a high performing and experienced sales leader responsible for national account prospecting and sales efforts.

The Vice President of Sales, Managed Care is responsible for conducting all Managed Care/Health Plan sales activities across the U.S, that includes business development, prospecting, consultant relations, managing the sales pipeline, closing sales opportunities and ensuring that all appropriate client contracting requirements are satisfied.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Through the onboarding process, gain a deep understanding of the company’s business model, value proposition, and operations
  • Establish internal relationships with operations, client services, legal, underwriting/finance, and executive management
  • Connect with consultants, regional and national managed care organizations, brokers (as appropriate), and TPAs (as appropriate) and open-the- door to RFPs for our Confidio Consulting Services, procurement, auditing and clinical management services
  • Develop a territory management/sales plan using available resources and leverage new and existing business connections to initiate and develop sales pipeline
  • Think and plan expansively and integrate all key influencers
  • Manage and grow new Managed Care/Health Plan accounts
  • Identification and development of executive relationships that drive a deep partnership
  • Understand the customer’s buying process and identify all influences
  • Understand the customer’s business (strategically, operationally, financially)
  • Work closely with customers to intimately understand their needs
  • Qualify and quantify potential growth opportunities
  • Leverage company resources (solution experts, industry experts, operations, executive support) to assist in developing account
  • Adhere to Confidio’s Information Security Management System as well as all other company policies
  • Other duties and special projects as assigned

 

EDUCATION and EXPERIENCE

  • Bachelor’s Degree or greater in business, healthcare or health related field
  • At least five years of sales experience with a successful PBM sales record, preferably to the Managed Care/Health Plan marketplace. PBM sales or account management experience is required
  • Strong oral & written communication skills using visual aids and graphical presentations
  • Comfortable in public speaking environments


*Confidio, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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