The Team

Confidio Pharmacy Solutions team member Heather O'Day

Heather O’Day

account executive

Heather has over 15 years of healthcare experience in account management, client implementation, and strategic planning. She started her career as a certified pharmacy technician and has worked in both hospital and retail settings. Heather has a great depth of understanding the moving pieces of PBM from her experience at working at Optum for 13 years in account management, with an emphasis on trend management, benefit consultation, and contract negotiations for employer groups, TPAs, and hospitals. Just prior to joining the Confidio team, she spent a year in a strategic consultative role with American Health Care, focusing on trend analysis and trend management.


Heather’s background in both patient care and client services provides her with a unique understanding of the complexity and impact of the pharmacy benefit landscape on healthcare and cost, and the importance of assisting clients in providing their employees with access to optimal care while skillfully managing cost.


Heather received Bachelor degrees in Botany and Chemistry from North Carolina State University.  She currently resides in Raleigh, NC with her family.