The Team

Confidio, Teams, Jody Hessen

Jo Anne (Jody) Hessen, RPh

clinical account executive

Jody has been in the PBM industry for over 25 years, serving in a number of different capacities, including both clinical and broader consulting roles.  She carefully evaluates client needs, conducts thorough gap assessments, and makes practical, customized recommendations for closing clinical, operational and compliance gaps. In addition, she creates actionable project plans and develops tools to support implementation and operations for her recommended measures.


Prior to joining Confidio, Jody worked as an independent consulting contractor for several PBM consulting firms including Visante, The Pharmacy Group, TPG Healthcare Consulting and Blue Peak Advisors.  Her clients included small and large health plans, PBMs, vendors for PBM services (such as medication therapy management), pharmaceutical manufacturers, and other entities.  Her 90+ engagements provided broad experience that included managing numerous vendor procurements; performing operational assessments and offering solutions; support before, during and after CMS audits for over a dozen Medicare Part D plans; and providing solutions in many other areas throughout the spectrum of pharmacy-related functions.


Before becoming an independent consultant, Jody worked at Express Scripts for 7 years leading Formulary and Drug Utilization Management, and this was preceded by 6 years in various clinical roles at Aetna Pharmacy Management.  During her tenure with these organizations, her roles have called for her to lead formulary management, drug utilization management and drug utilization review performance and administration, development and deployment of educational materials for members and providers, and drug information oversight. While at Aetna, she also served as the clinical member of a regional account team.


Jody received her Pharmacy Degree at the University of Minnesota College of Pharmacy and completed the Management Development Program in Health Care at the University of Southern California.