Working in the PBM industry for the last 20 years, Michelle has a wealth of experience including account management, client implementation, corporate training, and member call center management. Most of her career was with Express Scripts for 17 years and prior to that Rite Aid’s former PBM: Eagle Managed Care. In Michelle’s various roles in the PBM industry, she has built strong relationships with her clients that are within the following client sectors: large health plans, middle market, small employers, TPA, broker, union and Medicaid clients. While at Express Scripts, Michelle was honored with many awards for her outstanding service to the company, her dedication and going above-and-beyond for her clients. Her years of PBM experience in the industry allows her to successfully navigate through the complex PBM world to effectively serve her clients and provide excellent service.