The Team

Confidio Pharmacy Solutions team member Olivia Hancock


senior director, strategic relations

Olivia has over 20 years of healthcare experience in account management, client implementation, and benefit consultation. She started her career at Anthem as a reporting analyst for actuarial reporting. Prior to joining Confidio, Olivia worked at Express Scripts for 9 years in a variety of roles including benefit consultation and trend analysis for National Account employer groups, specialty product development focused on medical benefit management and account executive responsibilities for middle market employer groups.


Olivia’s unique background in analytics and customer service allows her to easily navigate the complex and ever-changing pharmacy benefit landscape on behalf of plan sponsors. She earned her undergraduate degree in Business Administration from Southeast Missouri State University and a Master of Business Administration from the University of Missouri, St. Louis. Olivia currently resides in St. Louis, MO with her family.